Support.
Account questions, card issues, anything that is not working. Start with the help centre, or ask AI support directly in the app.
FAQs
Find out all you need to know.
How fast do you respond?
Support is answered around the clock. Other enquiries are answered within two working days.
I think I have been contacted by someone pretending to be defi.com. What do I do?
Do not click anything. Report it through the help centre. We will never ask for your recovery details or your passkey.
Can I speak to someone by phone?
Support runs through the app and the help centre.
Where do I report a security issue?
Through the customer support flow in the app.
Support around the clock.- We never ask for recovery details.
- One clear route for every enquiry.
Help Centre